Frequently Asked Questions

Account

Do I have to create an account to shop at your site?

No, you may check out as guest, but we would recommend you to create an account for faster check out in future.

Orders

How do I place an order?

 

  1. Choose a category.
  2. Select the item(s) that you love then add to cart.
  3. Cart out, log in if there's account or checkout as guest.
  4. Enter promo code if available.
  5. Check your details & address
  6. Choose mode of delivery
  7. Choose mode of payment
  8. Confirmed and done!
  9. Payment confirmation email will be send to you shortly.
  10. Wait for your item(s) to reach.

 

Can I amend or cancel my order after confirmation?

Once payment is confirmed, no amendment and/or cancellation is allowed.

I received a defective or wrong item. What should I do?

Drop us an email within 7 days of receiving your order to hello@wildcollective.co and we will get in touch with you on the next steps to take.

I have a missing item in my order?

Do a quick check to ensure its missing, drop us an email. If it's confirmed, we will do a replacement and get it mailed to you asap (only valid for registered postage option). We will not bear the responsibility if it's through normal postage option.

Payment

What is the mode of payment?

We accept I-banking, VISA, MasterCard, and Paypal.

How do I use my promo code?

You may key in the code at the check out page under “discount code”.

Shipping

What are the delivery options?

(a) Local Standard Shipping: Free 
Standard shipping time: 4-7 working days
DISCLAIMER: Wild Collective will not be held liable for lost parcels and/or damaged items mailed via this option.

(b) Local Registered Shipping (Singapore)
Registered Article shipping time: 2-5 working days
Earrings: Additional $3.20
Bags (For 1-2 pieces): Additional 
S$5.00
Bags (3 bags and above): $9.00
Free registered postage for orders $150.00 and above.

Is self-collection available?
Yes. Only strictly at Bukit Panjang Plazaz 
(We do not provide any other locations *unless otherwise stated*) 
Once payment is verified, you will receive a confirmation self collection email from us. All changes must be notified at least 1 working day before the collection date. Grace period: 15mins.    

Do you ship internationally?

Not at the moment. 

How long is the order processing time?

Kindly allow 1-2 working days for us to process and mail out your order. 

Has my order been shipped out?

An email/sms will be sent to you upon shipment. The delivery time for a standard postage is 4-7 working days while a registered postage is 2-3 working days.

I have not received my item?

For registered postage, please track your parcel at www.singpost.com with the tracking code provided. Unfortunately for standard postage, there is no tracking code provided. And no refund will allowed! Please refer to our T&Cs for more details.

Returns & Exchange

Do you accept returns?

Due to hygiene purpose, we will not accept returns of any earrings. In the event that wrong product is delivered, drop us an email at hello@wildcollective.co.

The colours look different from the screen. Why is this so?

We put in the extra effort to display the colours of our products as accurately as possible. Due to studio lighting, colours may appear to be slightly different. Please note that colours may also appear differently due to the calibration of your computer monitor.

How do I return an item?

Drop us an email at hello@wildcollective.co and we will guide you on the steps to return the parcel to us. However, item(s) has to be in its original conditions (unworn, unwashed, and tag intact).If the product is received by us in unused and undamaged condition and in its original packaging, we will do exchange of  your purchase. Please note that we will not accept returns of any earrings. No refunds to all products.

Who bear the postage fees?

We will reimburse the postage fees only if the returns are for defective items and/or wrong items delivered. Re-delivery fees of S$3.70 will apply for customer's error in providing incorrect recipient's address and uncollected parcels. 

Care

Tarnishing is common and unavoidable. However, to slow down the occurrence of tarnishing, avoid contact with chemicals such as water, sweat, perfume, lotion, etc. It is best to remove before showering and avoid exposure to the chlorine in swimming pools. Warm water is recommended when cleaning the earrings. Store it in a dry and cool environment or put in an airtight bag. Applicable for Bags and Earrings. 

Privacy

Are my details safe when ordering online with Wild Collective?

Your privacy is important to Wild Collective. Please refer to our "Privacy Policy" before providing us with more information.

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